Grab a Slice of the Pre-Loved Pie
We create and service branded trade-in platforms for leading DIY, Appliance and Furniture retailers enabling customers to trade pre-loved products for store credit.
- Slash customer acquisition costs
- Outshine competitors
- Convert loyal customers
"Returnal not only enables customers to trade-in easily. They handle every step of the product journey, from logistics, to refurb and resale.
This allows Downtown to focus on welcoming happy customers who are ready to buy."
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Jake Margiotta
A Story of Untapped Opportunity
The Forgotten Drill
The Waiting Sofa
The Lonely Coffee Machine
Offer Trade-in
Make that process quick, easy, and rewarding so customers keep shopping with you.
Offer
Trade-in
Make that process quick, easy and rewarding and customers will keep shopping with you.
Payment
Payment
The Journey
What Your Customer Does
What We Do
assessment, logistics, refurbishment & redistribution
The Product Journey
What's Required from You
We Solve These Critical Pain Points for Enterprise Retailers
Fragmented Customer Journeys...
High Customer Acquisition Cost...
Poor Customer Retention...
Building the Business Case
Our Simple 3 Step Process
Do you sell great products but give up control of their resale, losing customers and value to other marketplaces?
Making the sustainable choice the convenient choice for your customers is a huge revenue opportunity.
Leveraging the trust you’ve built with your brand to build meaningful connections is a challenge the leading retailers of tomorrow are tackling.
With a simple mechanism to re-engage the customer, you become the obvious choice when they look to upgrade.
You need the right partner to deliver a tailored software solution that resonates with your customers and is geared towards your business priorities.
“I find pre-loved to be a great way to afford brands that I love. Knowing I can trade-in also helps me justify the spend and by the time I look to upgrade, I’ll likely be able to afford new.”
Get my brand's free prototype
Strategic investment in circular models is needed now to turn this into a competitive advantage.
The global second hand goods market is worth north of £250Bn.
Sales of pre-loved is set to overtake new in fast fashion by 2029, with other markets following.
Increase revenue from circular models
Your tech team are up to their neck.
They don’t have the capacity to build a solution. Returnal’s plug and play Trade-in software is your secret weapon.
Fully branded, configured to meet your priorities, and no R&D budget needed.
Responsible procurement & supply chain resilience
You can edge towards incremental gains by engaging suppliers.
But there’s no greater value than procuring products already in domestic circulation.
It’s responsible, reliable, and isn’t impacted by issues outside of your control. (Think instability in the Middle East & blocked shipping lanes!)
Solve your customers problems with Return’s Trade-In software & see their lifetime value soar.
Get buy in from senior leaders
We get it, you’re a good person - you care about the planet (so do we).
But getting buy-in from senior leaders to step outside business as usual can be tough.
Returnal’s trade-in software is the place where the priorities of Sustainability, Commercial, Marketing & Logistics departments converge.
We help you address Scope 3 emissions, diversify revenue streams, and delight customers. A compelling business case.
What the Market Tells Us
of users prefer Returnals solution to leading marketplaces eBay, Facebook and Vinted.
The average customer spends 215% more than the value of the credit they’ve earned.
of retailers revenue is expected to come from Gen Z customers by 2028 who buy second hand as a first choice.
Recognised by Industry Experts
Convert Products into Customer Loyalty
Across the next 3-5 years all leading brands will reclaim ownership of their secondary markets and leverage its unlimited power to build trust and loyalty.
"To compound matters, Increased scrutiny and stringent legislation across the EU will lead to non compliance resulting in increased operating costs, reputational damage, reduced investor confidence, and even significant fines."
Abbie Morris - Compare Ethics
While you wait, rival brands will win the battle for the audiences you need.
"Through buyback we hope to make circular consumptions mainstream, making it easier for customers to acquire, care for and pass on products in circular ways."
Peter Jelkeby - Chief Sustainability Officer IKEA
"Industry leaders emphasise that brands must act now - not wait for consumer demand or policy pressures. As legislation and consumer expectations evolve, those leading the change will be the ones who thrive."
British Retail Consortium - 2024
Nurturing the next generation.
We've put our creative talents to use.
Request a free copy of our children's book Bin Man, explaining the concept of sustainability to Key Stage 1 children.