Take back your products.
Take back your customers.

Marketplaces are cashing in on your products and your customers - while you get nothing.
Returnal gives retailers and brands the trade-in path customers love. Stop churn, lock in loyalty, and put profit back where it belongs: in your hands.

Get ready to take back what’s yours.

See It In Action
Book A Call
The Problem
The Solution
Why It Matters
Who We Are

The Hard Truth

Retention is hard. Acquisition is harder and
 5–7x more expensive.

Most retailers focus on acquisition, but the real opportunity lies in retention. When customers feel valued beyond their purchase, they return. When they don't, you're stuck in an expensive cycle of constantly finding new ones.

See It In Action

The Big Why

Circularity isnʼt a trend. Itʼs the new normal. 
Smart retailers arenʼt just selling - theyʼre looping.

It's all about relationships

Currently:

  • Thrown away

  • Lost to eBay

  • Snapped up by competitors

With Returnal:

  • You build trust

  • Trust equals loyalty

  • Loyalty equals spend

The Problem

The Marketplace Monopoly

Marketplace users are your customers. Selling your products. Building someone else’s brand.

The only person not invited to the party is you.

  • Every marketplace transaction is a loyalty leak.
  • Every resale outside your walls is lost margin.
  • A seller you didn’t re-engage, and a buyer you never met.

The longer you stand back, the more you lose.

The Solution

Reliance on discounting erodes brand value. Trade-in elevates it.

We arm you with the tools to stop customers walking away.

  • Give your customers a seamless trade-in path they actually love.

  • Stand out from competitors, increase conversion, and lifetime value (customers typically spend more than 3x their earned credit on their next visit alone)

Result: customers come back, not drift away.

The kicker? Accept competitor's products too and convert their customers into your brand ambassadors.

Why It Matters

Keep the brand. Keep the story. Keep the margin.

Retention
 you
can feel

Customers don’t drift
- they double down

Revenue 
that reroutes

Every trade-in funds the next full-price purchase.

Sustainability
that sells

Circularity with intention and impact.

We turn preloved products into reasons your customers buy again.
Not into landfill. Not into someone else’s marketplace.
Into your profit column, and your brand kudos.

Ready to take back what’s yours?

It’s your brand. They’re your customers.

Book A Call
Who We Are

Want to know more about what inspires us?

Jake Margiotta
jake@returnal.co.uk
Luke Davies
luke@returnal.co.uk

Jake & Luke have grown up together.They say you can’t choose your family, but they’ve chosen to be friends, confidants, and now change makers.

They have a belief in profit with purpose, and don’t shy away from the fact that doing good can and should be commercially attractive.

Co-founders Luke & Jake have over 15 years of combined experience in secondary market platforms.

Gwynn Milligan
Former CEO of Jojo Maman Bébé & Asos Board Member
James Butcher
Former CEO of Supply Pilot

Gwynn, a trusted retail leader, represents the voice of our customer and shares our passion for impact.

Our Chairman

James Butcher has 30 years experience in Supply Chain Tech and is a graduate of the CISL.