Perfectly structured for large retail

With our pricing model, a monthly software license fee and a nominal fee per transaction is all it takes to get started. If you need extra help with logistics, processing, or customer service, we've got you covered with additional support services. The cherry on top? All net sales proceeds from the resale of items flow right back to you, helping to balance out these costs and letting you embrace the upsides.

Returnal acts as a magnet for new customers by offering a unique buy-back and resale proposition, making your retail business a preferred choice. The program incentivises customers to choose your brand over others, knowing that they can return and redeem value from pre-loved items, whilst aligning
with their ethics.

By offering a structured buy-back program, customers are encouraged to return and shop again. The credit vouchers issued keep customers engaged with your brand, turning one-time buyers into repeat customers, and
fostering a long-term relationship. We know consumers value brands that share their values of transparency, authenticity, and progress towards sustainability.

Returnal promotes the circular economy, reducing waste by extending the lifecycle of products. Through our partnership with ekko, carbon savings from each transaction are tracked and reported, providing insightful data on the environmental impact, and aligning with your sustainability objectives. Our link ups with various charities makes the whole experience relatable and meaningful social impact to boot!

Our partnership with ekko enhances the Returnal experience by quantifying the carbon savings from each transaction. This not only provides valuable data insights but also allows customers to see the tangible positive environmental impact of their choices, strengthening their connection to your brand and leaving them with that feel good factor.

Yes, Returnal is a white-label solution that can be customised to reflect your brand’s colour scheme, imagery, and voice. This customisation is part of our onboarding process, ensuring a seamless integration with your existing brand identity, subject to the sharing of brand guideline documents.

We understand that each retailer has a unique set of needs and goals. Our approach is to leverage technology and existing infrastructure to maximise efficiency. We also recognise the importance of proof of concept before full integration. Hence, we can tailor the level of integration to meet your needs during the onboarding process.

Post-launch, we provide the necessary data to showcase the effectiveness of the solution, with the aim of tightening the integration to deliver maximum value in the most efficient way possible.

The net sales proceeds from the resale of items are tallied and returned to you, the retailer, on a pre-agreed schedule. This transparent process ensures you have a clear understanding of the revenue generated through the program, which can be used to offset the operational costs to deliver the
solution. Imagine generating revenue to acquire and retain customers!

During the onboarding process, we’ll require your brand guideline documents to tailor the platform to match your colour schemes, imagery, and brand voice, ensuring a cohesive user experience that resonates with your customer base.

At Returnal, we value collaboration over a one-size-fits-all approach. Our onboarding journey begins with a deep dive into your existing processes to navigate through any hurdles and grasp your key priorities. We recognise the unique blend of requirements and comfort levels each retailer has with integration and change. Leveraging our industry experience, we guide you through this phase to craft a cost-effective solution tailored to your needs, ensuring you reap the maximum benefits from our partnership. There is a one-time onboarding charge for this dependent on the complexity required, that will enable us to scale your operation at speed as demand soars.